Legal
Money-Back Policy
Last updated: 2025-11-01
1. Scope
This policy applies to tuition paid directly to Portalrelay Digital Academy for courses listed on portalrelay.digital. Third-party purchases or bundled corporate contracts may follow separate agreements.
2. Eligibility Window
You may request a full refund within fourteen (14) calendar days of payment if you have not accessed more than twenty percent of course materials or attended more than one live mentor session.
3. Partial Refunds
After the eligibility window, partial refunds may be considered for documented medical or relocation hardships, prorated by unused live sessions. Administrative fees up to ten percent may apply.
4. Non-Refundable Items
Downloaded lab packs marked as non-refundable, third-party certification exam fees, and completed mentor intensive blocks are not refundable once delivered.
5. Request Process
Email billing@portalrelay.digital with your full name, course title, payment date, and reason. We respond within five business days with a case number.
6. Processing Time and Method
Approved refunds are processed within fourteen business days to the original payment method. Bank transfers may require additional verification under Korean anti-fraud rules.
7. Cancellations and Consumer Rights
We may cancel a cohort with low enrollment; you will receive a full refund or transfer option. Nothing in this policy limits mandatory consumer rights under the Republic of Korea, including remedies available through fair trade authorities for distance contracts.
Questions: billing@portalrelay.digital